Frequently Asked Questions

No, this program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act.  This is healthcare access to get the care you need for the more common health conditions that can pop up at anytime.  

Individual members can purchase a plan here on our website and gain access to their benefits within 72 hours after signing up.  An email with instructions will be automatically generated once activation is completed.

If you are an employer looking to save on benefits, please schedule a call via our website with one of our consultants. Set up is quick and easy with only three forms needed and we can get your business on board within 7-10 business days.  .  Please click below to schedule a call with one of our consultants. 

No contracts.  You can cancel your benefits at anytime with a 30 days notice. 

Virtual healthcare and mental therapy visits can vary based on your healthcare plan.   Any other services that you obtain for any in-person services such as dental, vision and pharmacy will be billed directly to you at the time of service with an applicable discount.  We recommend that you request an estimate first with your provider and inform them that you are a member of their discount network before any services are performed. 

We bill in arrears and debit your account or credit card around the 20th of the following month. 

Our plans cover the member, one significant other and any dependents up to the age of 26 per household. 

Yes!  Membership kits are available in Spanish upon request and the app can be switched to Spanish under settings. 

Member/Employee engagement is vital to the success of strong benefit programs. Following enrollment, VMD will provide the following:

Along with member access to benefits via our app and website, members registered via an employer are mailed a personalized membership card and booklet, which explain how to use their benefits and provide necessary phone numbers and websites for access.

VMD’s mobile app and web portal streamlines benefit delivery, providing members easy and

convenient access to benefits on-the-go.  Access to speak to a physician at anytime, from anywhere, access to compare prices on prescription medications, dental services, vision providers and more! 

You will have access to your own client portal where you can view members and add/remove employees as necessary, view utilization and more.

We are there, when you need us.  When members need additional assistance with their benefits, our U.S based Member Support team is available by phone Monday to Friday 7am to 7pm CST and Saturday 8am to 5pm CST.

Through our partnerships with Teladoc and MDLIVE, you can have access to a doctor from your home, office, or on-the-go 24/7/365.  You will have instant access to speak to a state board certified physician either by phone or secure video to help treat any non-emergency medical conditions at any time of day or night. The average wait time is 10 minutes but we find that most doctors contact you before that.  Our doctors can diagnose your symptoms, prescribe medication and send prescriptions to your pharmacy of choice saving you time and most importantly, money!  A doctors note is also available upon request!  Save the time and money of going to a doctor’s office and take your doctor with you when you travel.  It’s like having your very own, Virtual Doc, Around The Clock!  

 No. Physicians are only responsible for handling non-emergency medical issues. You should not use virtual care if you are experiencing a medical emergency.  In the case of a medical life threatening emergency, you should dial 911 immediately.  

Physicians can treat over 50 of the most common non-emergency conditions. Some of the most common conditions they treat, but are not limited to, are  allergies, acne, cold/flu, constipation, cough, diarrhea, ear problems, insect bites, nausea/vomiting, pink eye, rash, respiratory problems, sore throat and more.  Please click below for a list of other  non-emergency conditions we can treat. 

Yes, if the doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information. 


  • Hair Loss medications
  • DEA Controlled medications
  • Muscle relaxants
  • Erectile dysfunction medications
  • Some anti viral medications
  • Medicinal Marijuana
  • Sleeping pills
  • Weight loss medications
  • Injectable medications


These are conditions which our providers do not currently treat. We would instead suggest you see your primary care doctor, go to an urgent care center or go to an emergency room depending on the severity of your issue.

  • Emergency situations (bleeding, heart attack, suicidal thinking)
  • Sexually transmitted diseases (STDs)
  • Urinary tract infections in males
  • Urinary tract infections in females under 18 years of age

Children under 3 with a fever need to be seen immediately by a doctor in an office based setting. Children under 12 with ear pain can be treated if the pain is due to a virus (e.g. Colds), allergies, or an external infection. If there is a high likelihood it is a bacterial inner infection that needs antibiotics, they should be seen immediately by a doctor in an office based setting.

  • Children under 3 years of age with a fever
  • Children under 12 years of age with ear pain

Yes. Hearing impaired patients can communicate with a doctor using our secure, HIPAA-compliant live chat feature that is available on our website. Patients can communicate with their doctor in an environment that works much like texting. To activate this feature, select “hearing-impaired” and any other categories that apply to you from the accommodations menu, and complete the online registration process. The feature is automatically available each time you login by clicking the icon located at the bottom right-hand side of the screen. 



To schedule a session, register a new account or log in to your existing account through the mobile app. Next, you’ll request a visit, answer a few questions, select a therapist, and request an appointment time.  Appointments can be scheduled within 24-72 hours.

Our licensed team can help with most common behavioral health concerns, including anxiety, depression, grief, family issues, and more.

Teladoc schedules therapy appointments seven days a week from 7:00 am to 9:00 pm local time.  Appointments are confirmed and scheduled depending on your selected therapist.  

Therapy sessions are available to you at no cost unless otherwise noted under your plan.

The program is available to adults 18 and older.

You have the option to schedule your session with a psychiatrist, who is authorized to prescribe medications when necessary. 


Members can call our U.S based Member Support team Monday thru Friday 7am to 7pm CST and Saturday 8am to 5pm CST by calling the number on the back of their membership card or 1-833-GET-VMD1 (438-8631) and press option 1. Bilingual representatives are also available upon request.


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