Frequently Asked Questions


Is this insurance and does it meet the Affordable Care Act requirements?

No, this program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act.  This is healthcare access to get the care you need for the more common health conditions that can pop up at anytime.  

How do I sign up for VMD?

You can call us at 1-833-GET-VMD1 (1-833-438-8631) or simply request that a sales representative contact you by clicking on the contact button below.  Set up is quick and easy with only three forms needed and we can get your business on board within a week.  Don't wait, contact us today! 

Is there a contract?

No contract.  You can cancel your benefits at anytime with a 30 days notice. 

When do I get billed?

We bill in arrears and debit your account or credit card around the 20th of the following month. 

What family members are included in the plan?

Our plans cover the member, one significant other and any dependents up to the age of 26 under the same address. 

Is this also available in Spanish?

Yes!  Membership kits are available in Spanish upon request and the app can be switched to Spanish under settings. 

Who can my employees call if they have any questions?

Members can call our U.S based Member Support team Monday to Friday 7am to 7pm CST and Saturday 8am to 5pm CST by calling the number on the back of their card or 1-833-GET-VMD1 (1-833-438-8631) 

What are the benefits of a virtual care visit?

Through our partnerships with Teladoc and MDLIVE, you can have access to a doctor from your home, office, or on-the-go 24/7/365.  You will have instant access to speak to a state board certified physician either by phone or secure video to help treat any non-emergency medical conditions at any time of day or night. The average wait time is 10 minutes but we find that most doctors contact you before that.  Our doctors can diagnose your symptoms, prescribe medication and send prescriptions to your pharmacy of choice saving you time and most importantly, money!  A doctors note is also available upon request!  Save the time and money of going to a doctor's office and take your doctor with you when you travel.  It's like having your very own, Virtual Doc, Around The Clock! 

What are some of the most common conditions you can treat?

Physicians can treat over 50 of the most common non-emergency conditions. Some of the most common conditions they treat, but are not limited to, are  allergies, acne, cold/flu, constipation, cough, diarrhea, ear problems, insect bites, nausea/vomiting, pink eye, rash, respiratory problems, sore throat and more.  Please click below for a list of other  non-emergency conditions we can treat.

Can a provider prescribe medication during a virtual visit?

Yes, if the doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.


What Should I Expect After Enrollment?

Member/Employee engagement is vital to the success of strong benefit programs. Following enrollment, VMD will provide the following:

Membership Kits

Along with member access to benefits via our app and website, members are mailed a personalized membership card and booklet, which explain how to use their benefits and provide necessary phone numbers and websites for access.

Streamlined Benefit Delivery On-The-Go

VMD's mobile app and web portal streamlines benefit delivery, providing members easy and

convenient access to benefits on-the-go.  Access to speak to a physician at anytime, from anywhere, access to compare prices on prescription medications, dental services, vision providers and more! 

Client Portal

You will have access to your own client portal where you can view members and add/remove employees as necessary, view utilization and more.

Member Support

We are there, when you need us.  When members need additional assistance with their benefits, our U.S based Member Support team is available by phone Monday to Friday 7am to 7pm CST and Saturday 8am to 5pm CST.


Medications Physicians Are Unable To Prescribe:

  • Hair Loss medications
  • DEA Controlled medications
  • Muscle relaxants
  • Erectile dysfunction medications
  • Some anti viral medications
  • Medicinal Marijuana
  • Sleeping pills
  • Weight loss medications
  • Injectable medications

Are virtual care visits appropriate for every medical condition?

 No.  Physicians are only responsible for handling non-emergency medical issues. You should not use virtual care if you are experiencing a medical emergency.  In the case of a medical life threatening emergency, you should dial 911 immediately.  

Conditions we are unable to treat:

These are conditions which our providers do not currently treat. We would instead suggest you see your primary care doctor, go to an urgent care center or go to an emergency room depending on the severity of your issue.

  • Emergency situations (bleeding, heart attack, suicidal thinking)
  • Sexually transmitted diseases (STDs)
  • Urinary tract infections in males
  • Urinary tract infections in females under 18 years of age

Children under 3 with a fever need to be seen immediately by a doctor in an office based setting. Children under 12 with ear pain can be treated if the pain is due to a virus (e.g. Colds), allergies, or an external infection. If there is a high likelihood it is a bacterial inner infection that needs antibiotics, they should be seen immediately by a doctor in an office based setting.

  • Children under 3 years of age with a fever
  • Children under 12 years of age with ear pain

Can hearing impaired patients use the Virtual Care service?

Yes. Hearing impaired patients can communicate with a doctor using our secure, HIPAA-compliant live chat feature that is available on our website. Patients can communicate with their doctor in an environment that works much like texting. To activate this feature, select “hearing-impaired” and any other categories that apply to you from the accommodations menu, and complete the online registration process. The feature is automatically available each time you login by clicking the icon located at the bottom right-hand side of the screen.